Virginia Libraries’ Disability Services and Website Accessibility

By Dillyn Scott

Faculty Mentor: Professor Brenta Blevins

This project examined the disability services and website accessibility features provided by Virginia libraries. According to the American Library Association’s (ALA) Association of Specialized Government and Cooperative Library Agencies (ASGCLA), there is a “commitment to diversity and to accessibility of library and information services for all, including people with physical, sensory or mental disabilities, as reflected in the ALA policy on library services to people with disabilities (54.3.2)” ( During my research, however, it was discovered that while there are noteworthy efforts being made within Virginia libraries, that this commitment is not equal among them, nor is it the best it can be. My research proved this in several ways, but it is with great emphasis that I state that this project is not an attack on the Virginia library system or its individual members, but rather an examination in hopes that further efforts will be made so that all individuals in need can be better served. I performed qualitative observational research of library home pages. This involved crafting a database detailing whether or not these libraries clearly advertised and offered certain disability activities, services, and resources. I utilized a website accessibility evaluation tool known as WAVE to create a database analyzing libraries’ website structure and errors. I also performed quantitative research on municipality budgets and library funding and added this information to the observational database; resulting in my conclusion that money is not the sole contributing factor in the ability to provide services. Lastly, key recommendations were established as a result of my findings so that I can potentially share my research problems and solutions via my newly created Twitter project @openbookva. These infographics are the result of a semester-long research project completed in collaboration with Dr. Brenta Blevins and Mr. Peter Catlin.

6 Replies to “Virginia Libraries’ Disability Services and Website Accessibility”

  1. Great work, Dillyn! Your findings are substantial and important, and I love your infographics!

  2. Dillyn, though I expected to see some issues here, I was surprised at how serious they were, given that our libraries are such strong centers for education and community building, far beyond book lending. I have shared the link with the Director of the Rappahannock Regional Library System (who is an active member of our Honors Advisory Board). And I am grateful to learn more about WAVE also. Great work.

    1. Thank you so much, Dr. Scanlon! I am very honored that you enjoyed my project and shared it with the Director of the RRLS. I have become very passionate about this project and hope that it has real impact.

  3. Hi Dillyn,

    Your research was very informative about opportunities Virginia libraries have to better meet the needs of patrons with disabilities and families of those with disabilities. I was particularly struck by your finding from your research sample that **not a single library system identified any types of disability services on their home page**. That’s a significant portion of the library-using audience not being addressed on the website’s home page.

    I hope this project leads to improved services for individuals with disabilities and their families.

    Great work!

    1. Thank you, Dr. Blevins! I, too, hope that this project serves others.

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